Refund policy

 

At AN Skin, we are committed to providing high-quality skincare and an exceptional customer experience. Due to the nature of our products and for sanitary and safety reasons, all purchases are final sale and are not eligible for return or exchange.

We encourage customers to review product details carefully prior to purchase and reach out to our team with any questions about product selection or suitability.

If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery so we can make it right. In these cases, we may request photos of the damaged or incorrect item to help us resolve the issue quickly.

If approved, we will provide a replacement or store credit at our discretion.

Please note:

  • Shipping and handling charges are non-refundable.

  • A|N Skin is not responsible for packages lost or damaged in transit after they leave our facility.

If you have any questions regarding your order, our team is always happy to help.


DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days. Please contact customer service at help@anskinbeauty.com and we will respond with the appropriate return and/or exchange instructions.


POLICY DETAILS & SPECIAL CONSIDERATIONS

  • We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to irregular or excessive returns and potential fraudulent or criminal activity.
  • If you’re returning multiples of the same item, only one can be opened to be eligible for store credit. The others must be completely sealed in the original packaging, otherwise they are not eligible for a refund.
  • We recommend returning your item with a reliable carrier and that you purchase shipping insurance. We cannot guarantee that we’ll receive your returned item.
  • All returns will be credited to the original credit card used at the time of purchase. 
  • If your purchase was made on a card that is no longer active, we will only be able to issue store credit.
  • Your order will not be eligible for return if you’ve used over 50% of the product.
  • We will require photographic evidence if you are returning a damaged item, if something has gone wrong with the item or in the event you have an adverse reaction. Please be prepared to submit this evidence via email.
  • We reserve the right to request all defective and damaged items, and items sent by mistake be sent back to us. We will provide a return shipping label for these instances. 
  • Any products returned for any reason will be subject to a 15% return/restocking fee.
  • No refunds on the purchase of gift cards.
  • When you have an item to return you must first email us at help@anskinbeauty.com to inform us of the return and the reason behind the return. Any return items received that have not followed this protocol may have their return forfeited.
  • We are not responsible/liable for the personal breakage or damage of items.
  • Details of this policy are subject to change from time to time. 

 

PLEASE MAIL YOUR A|N SKIN & BEAUTY RETURNS/EXCHANGES TO:

A|N Skin & Beauty

Attn: Returns/Exchanges Dept.

113 W. Pitman Street, O’Fallon, MO 63366

Please contact customer service with any questions by email at help@anskinbeauty.com