Shipping + Returns

SHIPPING POLICY

At A|N, we know you are so excited to receive your products and you don't want to wait forever for your package to arrive. It is our mission to deliver your products to you as fast as possible and as safely as possible! That's why we ship everything in the continental US via Priority Mail through USPS. Our packers will ship your products as fast as we possibly can, usually within 1-2 business days (excluding holidays and sales). You can expect your package to ship out within 1 to 4 days of ordering and you will receive notifications regarding your delivery status all along the way.

We're so excited to provide our medical grade and cruelty free formulas all over the world. We ship worldwide, and all international orders will be mailed out within 1-4 days of ordering. Your order will likely be sent through USPS (United States Postal Service) and international customers will pay a $20 flat rate fee. Please contact us if you have any questions regarding your international order. We are not responsible for additional duty fees or fees associated with shipping outside the continental US.

Accidents do happen, and although shipping is out of our hands once it leaves our warehouse, we will do whatever it takes to make sure you receive your package. If your package is damaged, stolen, or missing, please file a claim with USPS and contact our customer service team to resolve the matter.

Reach out to our customer service team at help@anskinbeauty.com  if you ever have questions or concerns. We are available Monday through Friday from 9am CST through 4pm CST. You can also reach us by phone at: 636-385-6203.

 

RETURN POLICY

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your A|N Skin & Beauty purchase, we realize there are special circumstances where you may need to return a product.  To see if your order is eligible for a return, please review the information below.

Please make sure to record your tracking number, because we cannot issue a refund/store credit until our office confirms receipt of the returned merchandise. Once we receive your return, we will send you your refund/store credit (minus original shipping) to you. Please note that refunds take 7-10 days to show up on most bank statements.

 

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged in transit or unopened/unused only. If you will need to exchange your product, please review the information below.

 

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days. Please contact customer service at help@anskinbeauty.com and we will respond with the appropriate return and/or exchange instructions.

 

POLICY DETAILS & SPECIAL CONSIDERATIONS

 

PLEASE MAIL YOUR A|N SKIN & BEAUTY RETURNS/EXCHANGES TO:

 

A|N Skin & Beauty

Attn: Returns/Exchanges Dept.

113 W. Pitman Street, O’Fallon, MO 63366

Please contact customer service with any questions by email at help@anskinbeauty.com