Free Priority Shipping on Orders $175+

Return, Exchange & Damage Policy

RETURN POLICY

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your A|N Skin & Beauty purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

14 Day Money Back Guarantee

  • You may return the unused portion of the product to A|N Skin & Beauty within 14 days for a full refund of the purchase price (less shipping and handling charges).
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). The customer is also responsible if the returned product does not make it back to us. We highly recommend sending the return USPS Priority mail with tracking.

30 Day Exchange for Store Credit

If the 14 day trial period has ended, you may also return your product within 30 days of purchase for a store credit worth the product value (minus shipping & handling)

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). The customer is also responsible if the returned product does not make it back to us. We highly recommend sending the return USPS Priority mail with tracking.

 

Please mail your A|N Skin & Beauty return to:   

A|N Skin & Beauty

Attn: Returns/Exchanges Dept.

PO BOX 40

Wentzville, MO 63385

  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. Once we receive your return, we will send you a full refund (minus original shipping) to you. Please note that returns take 7-10 days to show up on most bank statements.
  • All returns will be credited to the original credit card used at the time of purchase (14 days) or you will receive a store credit via the email you used at time of purchase (30 day).
Please contact customer service with any questions by email at Help@anskinbeauty.com
  • Please Note:  Empty containers cannot be accepted for refund.

 

 

EXCHANGE POLICY 

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

  •  We accept exchanges on items purchased only up to 30 days after the original purchase. 
  • Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
Ship your exchange to us via a pre-paid package:

    A|N Skin & Beauty

    Attn: Returns/Exchanges Dept

    PO BOX 40

    Wentzville, MO 63385

    Please contact customer service with any questions by email at Help@anskinbeauty.com

     

     

    DAMAGED PRODUCTS POLICY 

    If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days. Please contact customer service at Help@anskinbeauty.com and we will respond with the appropriate return and/or exchange instructions.

     

     

    SHIPPING

    Here at A|N, we are with the times. We know you don't want to wait forever for your package. PLUS if you're ordering with us, you're likely either almost out of product or excited to start something new. That's why we ship everything in the continental US priority mail through USPS. Our packers will ship your products as fast as we possibly can. You can expect your package to ship out within 1-4 days of ordering and you will receive notifications regarding delivery all along the way.

    We're so excited to offer you our medical grade and cruelty free formulas all over the world. We also ship worldwide! All international orders will be mailed within 2-5 days of ordering and will be sent either via USPS, UPS or FedEx depending on the region. Please contact us if you have any questions regarding international carriers. We are not responsible for additional duty fees or fees associated with shipping outside the continental US.

    Accidents do happen, and although shipping is out of our hands once it leaves our warehouse, we will do whatever it takes to make sure you’re happy. If your package is damaged, stolen, or missing, please file a claim with USPS and then contact our customer service team to resolve the matter.

    Reach out to our customer service team at help@anskinbeauty.com if you ever have questions or concerns about your order. It is our number one goal to ensure that you receive your favorite skincare products as quickly as possible!